Qualification Summary


Education

13 June 2005 – 22 September 2007

ITT Technical Institute-Louisville

Louisville, Kentucky
Associate of Informational Technology in Multimedia


Experience

26 March 2012 – 28 January 2014

Creative Strategies

Louisville, Kentucky

Senior Technical Analyst

  • Monitor & maintain client servers & workstations
  • Senior level Customer & Technical Support for company created eMAR system
  • Monitor & maintain multiple systems' databases
  • Research issues within the system to provide clear & concise reports to developers
  • Perform daily communication & network checks
  • Maintain & create Standard Operation documents

17 October 2011 – 9 January 2012

The Reserves Network

Elizabethtown, Kentucky

Wireless Network Surveillance Technician – Bluegrass Cellular

  • Monitor the Bluegrass Cellular network
  • Troubleshoot issues within the Bluegrass Cellular network
  • Assist Field Technicians
  • Perform daily testing
  • File reports on testing & issues experienced on the network
  • Maintain & create Standard Operation documents

25 July 2011 – 13 October 2011

Manpower Group

Elizabethtown, Kentucky

Book Feeder – Publisher Printing

  • Load magazines onto conveyor belt for mailing labels to be put on
  • Quality control in fast pace environment

18 August 2008 – 9 December 2010

ICT Group/Sykes

Louisville, Kentucky

AppleCare Senior Advisor (Apple Computer, iPad, iPhone, iPod, iPod Touch) – Apple

  • Senior Level Customer & Technical Support for the Apple products
  • Consultant for AppleCare Advisors, Apple Geniuses & fellow AppleCare Senior Advisors
  • Provide resolutions to special & rare issues

Mentor – Apple

  • Assist in the training of new employees
  • Provide floor level support to employees fresh out of training
  • Consultant for fellow AppleCare Advisors

5 October 2007 – 10 July 2008

Imaage

Louisville, Kentucky

Graphic Designer/IT Specialist

  • Create & print needed Graphics for advertisements, signs, promotions, etc.
  • Update & maintain the company website
  • Video editing of promotional video
  • Maintain office computers
  • Organize patient photos & documentation

28 May 2006 – 25 August 2007

Best Buy

Elizabethtown, Kentucky

Geek Squad CIA

  • Imaging, upgrading, setup & configuration of various Windows Operating Systems & computer software
  • Backup & recovery of customer data
  • Diagnosis & repair of various computer related issues (software & hardware)

Sales Associate

  • Assist customers in locating a solution to their electronic needs & wants

Volunteer Project Experience

July 2010 – October 2012

CyanogenMod


Technical Skills

Software Experience:

Other Experience & Skills: